For Precision Public Adjusting, a licensed property claims firm in Georgia, managing high-volume communication was a significant operational hurdle. Their team needed a way to reduce claim delays, ensure information was relayed accurately, and provide homeowners and businesses with timely updates. The challenge was compounded by the nature of the calls, which often involved extensive hold times and required exceptional patience and attention to detail.
Challenge
As xBuild expanded its services, it experienced a sharp increase in volume and complexity for insurance claims. The company’s claims teams were frequently overwhelmed by daily communication demands, fielding calls and emails from insurance adjusters, staff, and claimants across dozens of active projects. Without a robust coordination system, several critical problems arose:
Delays in communication led to frustrated clients and slower claim resolutions.
The sheer number of inbound and outbound calls overwhelmed existing resources.
Staff spent hours on hold, reducing time for other critical tasks.
Miscommunication between parties risked jeopardizing claim outcomes and client trust.
These bottlenecks not only strained their internal resources but also impacted their ability to deliver the high level of service their clients expected. Precision Public Adjusting needed a partner who could handle complex communication demands with professionalism and empathy, freeing their adjusters to focus on negotiations and client advocacy.
Solution
To address these challenges, RepMeUp implemented a dedicated Insurance Support Liaison to manage end-to-end call coordination between adjusters, clients, and insurance carriers. This solution provided a single point of contact responsible for streamlining all phone-based communications. We developed clear, compliant procedures to ensure every interaction was handled with the utmost professionalism, maintaining a calm and courteous tone even during high-pressure situations.
A single expert handled all inbound and outbound insurance carrier calls.
Managed long hold times and ensured seamless transfers to the right parties.
Logged every call interaction meticulously to maintain transparency and provide reliable records.
Delivered accurate updates to clients and adjusters, keeping everyone informed.
By embedding our support liaison directly into their workflow, we created a system that eliminated communication gaps and streamlined the entire claims process. This proactive approach allowed Precision Public Adjusting’s team to offload time-consuming phone tasks and regain focus on high-value activities. Furthermore, RepMeUp consistently monitored call trends and provided feedback to management, enabling continuous workflow enhancements and improved carrier coordination.
Results
The partnership with RepMeUp delivered immediate and measurable improvements to Precision Public Adjusting’s operations and client relations. By outsourcing their phone support, they achieved greater efficiency and reinforced their reputation for exceptional service. The results speak for themselves, showcasing a clear return on their investment and a significant boost in operational effectiveness.
Carrier response times improved, leading to faster claim processing.
Strengthened client trust through consistent, professional communication.
Achieved near-perfect client satisfaction ratings due to our team’s empathy.
Established clear, organized call documentation and escalation procedures.
This collaboration allowed Precision Public Adjusting’s adjusters to dedicate their full attention to negotiations and client advocacy, confident that every phone interaction was being handled with precision and care. RepMeUp ensured clients remained informed and confident throughout their claims journey, transforming a major operational challenge into a powerful competitive advantage.
Conclusion
This partnership highlights how targeted outsourcing can resolve critical operational bottlenecks and drive business growth. For Precision Public Adjusting, the decision to entrust their phone support to RepMeUp was a strategic move that yielded significant returns. It not only solved their immediate communication challenges but also reinforced their brand promise of reliability and client-centric service. As they continue to grow, this scalable support system will remain a cornerstone of their operational success, allowing them to take on more clients without compromising on quality. The collaboration between Precision Public Adjusting and RepMeUp is a testament to the power of finding the right partner to handle essential tasks, enabling a business to focus on what it does best.
Stop letting operational burdens limit your potential. Discover how RepMeUp can provide the expert support you need to streamline your processes and elevate your client service. Book a free consultation today to learn more.
Connect with RepMeUp for tailored outsourcing solutions, remote staffing inquiries, or business operations support.