Cohere, a fast growing SaaS coaching platform, struggled with operational bottlenecks that limited its visibility into key performance metrics and slowed communication. By embedding a dedicated operations specialist, RepMeUp streamlined Cohere’s revenue reporting, contract management, and coach engagement, leading to a 50% faster contract turnaround and consistently clear KPI visibility that strengthened leadership’s decision making.
Challenge
As Cohere’s SaaS platform grew, so did the complexity of its operations. The leadership team found themselves spending more time managing day to day tasks than focusing on strategic growth. With multiple recurring launches, affiliate campaigns, and live events running simultaneously, the existing workflow was becoming a significant bottleneck. The co founder’s inbox was overflowing, critical follow ups with coaching partners were getting delayed, and revenue data across different initiatives was difficult to consolidate. This lack of structured processes was not just an internal issue; it risked straining relationships with valuable coaching partners and obscuring the true performance of their campaigns. The team needed a reliable system to bring order to the chaos.
Revenue data was scattered, making weekly and monthly KPI tracking unreliable.
Coaches were not receiving timely, structured communication after events.
The process for sending, tracking, and signing contracts lacked organization.
The leadership team was buried in administrative tasks and inbox management.
The operational friction meant that decisions were being made with incomplete data, and the momentum gained from successful events was often lost due to slow follow through. Without a change, Cohere risked hindering its own growth potential and damaging its reputation with key partners in the coaching community.
Solution
To address these challenges, RepMeUp provided Cohere with a dedicated operations and communication specialist who integrated directly into their team. The specialist’s primary goal was to create and maintain a structured workflow that would bring clarity, consistency, and efficiency to Cohere’s core operations. By taking ownership of key administrative and communication functions, our specialist freed up Cohere’s leadership to focus on high level strategy. The solution was built around centralizing information, automating routine tasks, and establishing a reliable cadence for reporting and follow ups. This hands on approach ensured that no detail was overlooked and that all processes were aligned with Cohere’s business objectives.
Implemented standardized weekly and monthly revenue reports for clear KPI visibility.
Deployed email and SMS follow up sequences for post event coach engagement.
Established a weekly rhythm for creating, sending, and monitoring contracts.
Organized the co founder’s inbox and Asana tasks to prioritize actions.
The impact of this solution was immediate. With our specialist managing the operational backend, the Cohere team could trust that data was accurate, communication was timely, and tasks were being completed without constant oversight.
Results
The partnership with RepMeUp produced significant, measurable improvements in Cohere’s operational efficiency and communication effectiveness. By implementing disciplined processes and providing consistent support, RepMeUp helped transform Cohere’s backend operations from a source of friction into a well oiled machine. Leadership could now make data driven decisions with confidence, knowing that the information they were receiving was both accurate and timely. The enhanced communication structure also strengthened relationships with their coaching partners, who felt more supported and engaged throughout their journey with Cohere. The co founder’s administrative burden was reduced by over 10 hours per week.
Delivered 100% consistent KPI visibility with weekly and monthly reports.
Reduced contract signing delays by 50% through systematic follow ups.
Increased coach response rates by 40% with structured communication.
Decreased inbox management time for leadership by over 75%.
Ultimately, the results went beyond metrics. The human impact was profound. Having a reliable partner in RepMeUp allowed them to scale their operations without sacrificing quality or overwhelming their internal team, creating a more sustainable path for long term growth and success.
Conclusion
By embedding a specialist to manage revenue reporting, contract coordination, and partner communication, Cohere was able to overcome critical operational hurdles and establish a foundation for scalable growth. This partnership not only improved efficiency and provided clear data visibility but also enhanced relationships with their vital network of coaches.
Looking ahead, Cohere is now better positioned to expand its program offerings and explore new markets, confident that its operational framework can support future growth. The ongoing relationship with RepMeUp will continue to be a key asset, allowing Cohere to adapt and thrive while maintaining the high standard of excellence their partners have come to expect.
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