xBuild, a growing U.S. construction and restoration provider, struggled with high volumes of insurance claims communications, leading to delays and disorganized workflows. By partnering with RepMeUp for dedicated claims coordination support, xBuild streamlined its communication channels, leading to faster claim turnarounds, reduced internal errors, and significantly improved stakeholder satisfaction.
Challenge
As xBuild expanded its services, it experienced a sharp increase in volume and complexity for insurance claims. The company’s claims teams were frequently overwhelmed by daily communication demands, fielding calls and emails from insurance adjusters, staff, and claimants across dozens of active projects. Without a robust coordination system, several critical problems arose:
Due to missed or inconsistent follow-ups with insurance adjusters
On claim status, leading to duplicated work and confusion
Handling routine inquiries, reducing staff efficiency
Breakdown in communication risked eroding the trust of both claimants and insurance partners
These gaps affected response times, increased the risk of errors, and made it difficult to maintain strong relationships with clients and insurance partners.
Solution
To address these challenges, xBuild selected RepMeUp to provide a dedicated Claims Coordinator. The coordinator’s role was to act as a central point of contact for all insurance claim communications, ensuring every claim progressed smoothly and transparently.
Key actions included:
All inbound and outbound claim-related communication through a single contact, improving information flow for all parties.
Of all interactions and updates in xBuild’s claim management system, improving transparency and accountability
On claim statuses with insurance adjusters and flagging urgent or stalled cases to management for immediate attention
Documentation and escalation processes to create a consistent workflow
This approach allowed xBuild’s internal teams to focus on higher-value activities and reduced communication bottlenecks.
Results
The partnership with RepMeUp produced clear, measurable improvements for xBuild’s operations:
Reduced average claim time by 35 % in six months.
Lowered internal communication errors by 40%, tracked by issue logs.
On-time customer updates increased from 82% to 98%.
Stakeholder feedback scores improved for insurers and claimants.
By professionalizing claims coordination and reducing administrative workloads, xBuild achieved greater operational reliability, better customer trust, and sustained business growth.
Conclusion
The collaboration between xBuild and RepMeUp shows that expert claims coordination delivers operational and financial value. By outsourcing this function, xBuild eliminated major workflow barriers and boosted the speed, accuracy, and transparency of its claims process. The new system supports future growth and allows internal teams to prioritize high-impact projects, strengthening xBuild’s position in the construction and restoration market.
Connect with RepMeUp for tailored outsourcing solutions, remote staffing inquiries, or business operations support.